>[!abstract] >Users will anticipate what an experience will be like, based on their mental models of prior experiences on websites. When making changes to a design of a website, try to minimize changes in order to maintain an ease of use. ("Jakob Nielsen (usability consultant)", 2025). ## References - Jakob Nielsen (usability consultant). (2025, January 1). In *Wikipedia*. https://en.wikipedia.org/w/index.php?title=Jakob_Nielsen_(usability_consultant)&oldid=1256895306